Ready to wear
A ready to wear piece can be returned within 7 days of it reaching you.
- Unworn, unwashed, and with the tags still attached.
- In its original packaging.
- Write to us within those 7 days and we will tell you where to send it.
Return postage is yours if you have simply changed your mind. If the piece arrived damaged, or is not what you ordered, it is ours.
Made to order
A made to order piece cannot be returned or exchanged. It was cut to one person's measurements and it will not fit anyone else, so there is nothing to resell and nothing to recover.
This is not buried here. It is on the product page when you choose Made to Order, it is in the bag, and at checkout you have to tick a box saying you have read it before the order will go through.
If a made to order piece arrives damaged, or was not made to the measurements you gave, that is ours to put right. Write to us.
Refunds
Once the piece reaches us and has been looked at, the refund is raised within 5 working days, to the same card, account or UPI id that paid for it. Your bank usually takes a few days more to show it.
Since shipping was free, there is nothing withheld for it. You get back what you paid.