How much does delivery cost?
Nothing. Shipping is free on every order to every address in India, whatever the order is worth. The price you see on the piece is the price you pay.
Do you ship outside India?
We do not ship outside India yet.
How soon will my order arrive?
A ready to wear piece is dispatched within two to three working days.
A made to order piece is cut after you order it and takes about 15 working days before it is ready to dispatch.
Once it leaves us, the courier usually takes three to seven days to reach you.
How do I find my size?
Every sized piece has a size guide beside its sizes, in inches or centimetres.
Women's pieces come in XS, S, M, L, and the guide gives body measurements. Men's pieces come in S, M, L, XL, XXL, and the guide gives the measurements of the finished garment.
Between two sizes? Where a piece offers Made to Order, it is cut to your own measurements.
What measurements do you need for made to order?
For women's pieces: bust, waist, hips. For men's pieces: chest, waist, shoulder, garment length. Each field on the product page says where to put the tape, in inches or centimetres, and the rest are optional but help us cut closer to you.
Can I return a piece?
A ready to wear piece can be returned within 7 days of it reaching you.
Return postage is yours if you have simply changed your mind. If the piece arrived damaged, or is not what you ordered, it is ours.
Can a made to order piece be returned?
A made to order piece cannot be returned or exchanged. It was cut to one person's measurements and it will not fit anyone else, so there is nothing to resell and nothing to recover.
If it arrives damaged, or was not made to the measurements you gave, that is ours to put right. Write to us.
When will I get my refund?
Once the piece reaches us and has been looked at, the refund is raised within 5 working days, to the same card, account or UPI id that paid for it. Your bank usually takes a few days more to show it.
How do I pay?
Prepaid only. There is no cash on delivery.
You pay on the payment provider's own page at checkout. We never see your card number, your UPI id or your bank details.
How do I track my order?
Your order page shows each step, from confirmed to delivered. Open it from your confirmation email or Track an order, with your order number and email.
Once a courier has your parcel, the page also shows the courier, the tracking number and a link to the courier's own tracking page.