What we hold
Only what it takes to get a piece to you and to talk to you about it.
- Your name, email and phone
- To confirm the order and to reach you about it.
- Your delivery address
- To ship it, and it is passed to the courier for that purpose.
- Your measurements, for a made to order piece
- The measurements you give at checkout go to the person cutting the cloth, and are kept with the order so the piece can be remade if something goes wrong with it.
- Your order history
- So you can see it and so we can answer questions about it.
We never see your card number, your UPI id or your bank details. Payment happens on the payment provider's own page and they tell us only whether it succeeded.
Who else sees it
- The courier, which gets the name, address and phone it needs to deliver.
- The payment provider, which gets what it needs to take the payment.
- Google Analytics, which counts visits: the pages seen, the pieces looked at and bought, the kind of device and roughly where from. It sets cookies to tell one visit from the next. It is never given your name, email, phone or address.
- Meta (Instagram and Facebook), through the Meta Pixel, which tells us which of our ads led to a visit or an order: the pages seen, the pieces looked at, added to the bag and bought, and their prices. It sets cookies to recognise a visit that came from an ad. It is never given your name, email, phone or address, and never the address of your order page.
- Nobody else. We do not sell, rent or share your details, and we do not send your email to an advertiser.
An account, if you want one
You never need an account to buy. If you make one, it keeps your orders and your address in one place, and your password is stored hashed, which means we cannot read it either.
Marketing email is off unless you tick the box, and every one of those has a way out at the bottom.
How long, and what you can ask for
Order records are kept for as long as the law requires them to be kept, because an order is an accounting document. Everything else goes when you ask for it to go.
You can ask us what we hold about you, ask us to correct it, or ask us to delete what is not an order record. Write to us and we will do it.
Asking
- hello@shivangivermacouture.in